Support
We answer every email
Something not working, or not obvious? Email [email protected] and a human will reply within one working day. If it's a bug, tell us what you tapped and what happened. That's almost always enough to find it.
Scoring
The hall has no signal. Will I lose points?
No. Points are saved on the phone as you tap and sync when a connection comes back. The scoreboard keeps working the whole time. People watching the link may briefly see an older score, then catch up automatically.
The scorer's phone died mid-match
Anyone else in the club can open the match on their own phone and carry on scoring, and the points the dead phone had already saved aren't lost. They sync as soon as it's back. A flat battery at 18–16 doesn't end the match.
I gave a point to the wrong team
Tap the point in the timeline and choose Remove this point, then tap the correct team. Every score after it recalculates. Undo also works across the end of a set.
Do I have to tag every rally?
No. Tagging who got the kill is optional and never blocks the next point. Tap the team, then tag it afterwards if you want to. If you would rather have no prompts at all, choose Score only under Scoring detail when you create the match. That choice is fixed for the match, so pick Player stats if there is any chance you will want the analysis afterwards.
Preparing matchday
How do players reply to availability?
Open the scheduled match and say whether you are available, unsure or unavailable. Players can add a private note that only the organiser reads. The organiser sees the totals and can remind only the players who have not replied.
The fixture says "no response requested"
You are on the team, so you can see the match, but you were not among the players invited to it. Only invited players are asked for availability and only they get the reminders. Everyone on the roster is invited by default; an organiser can narrow that on the Matchday screen, and can add you later with Invite on your row.
Where do I set the rotation?
On the Matchday screen, open Set starting rotation and choose the six players in service order. There is no separate squad to confirm first. During the match, Rotation and libero shows the live court and lets the scorer make back-row libero changes. Rotations are off for a match created as Score only.
Who receives matchday reminders?
Only the invited players who have not replied. That is the one reminder volleyOS sends: nobody who has already answered is chased, and nobody outside the invited list is contacted. It runs automatically before the fixture, and Remind players with no reply on the Matchday screen sends it on demand.
Sharing
How do people watch?
Every match has a link. Anyone can open it in a browser without an app or account. The score updates point by point as you tap. It isn't a video stream: there's no camera and nothing to upload, so it works on the worst hall wifi and burns almost no data for the people following along.
Can I schedule a match in advance?
Yes. When you create a match choose Scheduled and pick a day and time. It appears on your club page under "Coming up" so people know when to watch, and you start it when the first serve goes up.
Clubs
How do teammates join?
A club admin can invite them by the email address they use for volleyOS and optionally connect the invitation to their roster profile. The invitation appears in their You tab. The six-character club code still works when people are joining together courtside.
How does a player connect their stats?
Open Insights and choose your name under Connect your player profile. Once connected, your own raw match and season numbers are free permanently. An admin can also connect the roster spot while sending an invitation.
Is my club page public?
Only if you turn it on. Club page → Public page. Even then it shows your teams, results and records. It never shows your roster, your members or matches you haven't shared.
Account
How does the Coach trial work?
Each eligible account can start one 14-day Coach trial from the Plans screen. It opens the full player, rotation and season analysis for existing tagged matches as well as new ones. When it ends, matches and raw statistics remain. Only the Coach analysis closes.
How do I delete my account?
In the app: You → Manage clubs and account → Delete my account. It removes your login and your club membership permanently. If you are the last member of your club, the club and its rosters go too. See the privacy policy for exactly what is kept.
I forgot my password
On the sign-in screen, type your email and tap Forgot password? We'll email you a reset link. If you signed in with Google or Apple, use that button instead. There is no volleyOS password on those accounts.
Still stuck?
[email protected]. If you run a club and want help getting set up, say so. We're onboarding first clubs by hand and will walk you through it.